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Privacy Policy

At Ocean Evoke, we are committed to protecting and respecting your privacy.

This Privacy Policy explains how Ocean Evoke collects, uses, stores, shares, and protects personal information collected from users who access or interact with www.oceanevoke.com (“Website”, “we”, “our”, or “us”).

By accessing or using our Website, you agree to the practices described in this Privacy Policy.

We are committed to handling personal data responsibly and in accordance with applicable data protection and privacy laws in India, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000, and applicable rules and regulations.

Information We Collect

We may collect and process the following categories of information:

Information Collected Through WhatsApp

We operate a WhatsApp Business account through the WhatsApp Business Platform provided by Meta. If you message us on WhatsApp, or consent to receive messages from us there, we collect and process:

  • Your WhatsApp phone number
  • Your WhatsApp profile name, as you have set it
  • The content of messages you send us, and the messages we send you
  • Any images, documents, or other media you send us
  • Delivery and read status of messages we send you, as reported by WhatsApp
  • The date and time of each message

We use this information to respond to enquiries, provide customer support, send order and account notifications, send one-time verification codes, and — where you have separately consented — to send promotional messages.

Information You Provide

When you interact with our Website, place an order, subscribe to updates, submit forms, contact us, participate in community activities, or communicate with us through email, phone, or other channels, you may provide information including:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment-related information (processed through authorized payment partners)
  • Order details and transaction information
  • Messages, enquiries, and feedback
  • Photographs or other content voluntarily shared with us

We collect only information reasonably necessary to provide our products, services, customer support, communication, and operational requirements.

We do not intentionally collect sensitive personal information unless required for a specific service and permitted by applicable law.

If your information changes, please notify us so we can maintain accurate records.

Children under 13 years of age should not knowingly provide personal information through our Website.

Information Collected Automatically

When you visit our Website, certain information may be collected automatically using cookies and similar technologies, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Language preferences
  • Approximate location information
  • Website interactions and navigation behaviour
  • Pages visited and time spent
  • Referral sources and website performance data

This information helps us improve Website functionality, security, user experience, and business operations.

Messages We Send You on WhatsApp

All our WhatsApp messages are sent from a single Ocean Evoke business number. Messages fall into three categories, defined by WhatsApp:

  • Authentication — one-time passcodes and verification codes you have requested.
  • Utility — messages about a specific transaction or account you already have with us, such as order confirmations, shipping updates, and delivery notifications.
  • Marketing — promotional messages, offers, product announcements and newsletters. We send these only to people who have opted in to receive them.

Opting out. You can stop receiving messages from us at any time. You may reply to any of our WhatsApp messages asking us to stop, block our number in WhatsApp, or write to us at support@oceanevoke.com. We will act on opt-out requests within 30 days business days and will remove your number from our messaging lists.

If you opt out of marketing messages only, we will continue to send authentication and utility messages relating to orders and account activity you have initiated, unless you ask us to stop contacting you altogether.

We ask for your consent to contact you on WhatsApp when you create an Ocean Evoke account and when you provide your billing and shipping details at checkout. You may withdraw your consent at any time — visit our Data Deletion page.

We keep a record of when and how you gave consent.

Analytics, Advertising & Tracking Technologies

We use analytics, measurement, advertising, and conversion tracking technologies provided by selected third-party service providers.

These technologies help us:

  • Understand how visitors use our Website
  • Measure website and campaign performance
  • Improve products, services, and user experience
  • Understand customer interests and engagement
  • Deliver and optimise relevant marketing communications and advertisements

Depending on your interaction with our Website and your consent preferences, these technologies may collect:

  • IP address
  • Browser and device details
  • Website activity and interaction data
  • Referral source information
  • Page views and event activity
  • Purchase and conversion information
  • Form submissions and customer interactions
  • Limited customer details voluntarily provided through forms (such as name, email address, phone number, city, or country)

Where supported by the applicable technology provider, certain information may be processed using privacy-enhancing techniques such as hashing or similar methods before transmission.

We do not use such technologies to make decisions that produce legal or similarly significant effects on individuals.

Information from Other Sources

We may receive information about you from:

  • Service providers supporting our Website and operations
  • Marketing and advertising partners
  • Analytics providers
  • Payment and logistics partners
  • Business partners and affiliates
  • Publicly available sources where permitted by law

We combine such information only where necessary for legitimate business purposes.

How We Share Information

We may share personal information with selected third parties where necessary to operate our business, including:

  • Service providers and operational partners
  • Technology, hosting, and analytics providers
  • Payment processing providers
  • Logistics and fulfilment partners
  • Advertising and campaign measurement providers
  • Professional advisers and compliance service providers
  • LLM providers for Automated ChatBot support

We may also disclose information:

  • To comply with legal obligations
  • To enforce agreements or policies
  • During business restructuring, merger, acquisition, or asset transfer
  • To protect rights, safety, and security

Service Providers Used for WhatsApp Messaging

  • Meta Platforms — operates the WhatsApp Business Platform through which messages are delivered. Message content passes through and is stored on Meta’s systems under Meta’s own privacy terms.
  • Cloudflare — hosts the application that processes our WhatsApp messages.
  • Amazon Web Services — processes and stores media attachments.

We do not sell your personal information.

Where required by law, we obtain consent before sharing personal information.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

When information is no longer required, it is securely deleted, anonymised, or archived in accordance with applicable law.

Data Security

We implement reasonable technical, organisational, and administrative safeguards designed to protect personal information from unauthorised access, disclosure, misuse, alteration, or destruction. Personal information collected through WhatsApp is encrypted before it is stored. Phone numbers, profile names and message content are held in encrypted form, and the keys used to encrypt them are stored separately from the database and are not accessible to our hosting providers.

However, no internet-based transmission or storage system can be guaranteed as completely secure, and users share information at their own discretion.

Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Withdraw previously provided consent
  • Request deletion of information where applicable
  • Restrict or object to certain processing activities
  • Request information regarding how your data is processed
  • Submit grievances relating to privacy practices

To exercise these rights, please contact:

Email: support@oceanevoke.com

We may request verification to confirm identity before processing requests.

Third-Party Websites

Our Website may contain links to external websites or platforms.

We are not responsible for the privacy practices, content, or policies of third-party websites and encourage users to review their respective privacy notices.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or business operations.

Updated versions will be published on this page and become effective upon publication unless otherwise stated.

Last Updated: 22nd June 2026